Welcome to our Shipping Information page. We work hard to ensure that your order is processed and delivered as smoothly and efficiently as possible. Below, you will find detailed information about our shipping policy, including delivery times, fees, and other important information.
Shipping Rates and Free Shipping
- Free Shipping on Orders Over $100: Enjoy free standard shipping on all orders over $100 within the United States. Simply add eligible items to your cart and the discount will be applied at checkout.
- Standard Shipping: For orders under $100, standard shipping charges will apply. Shipping charges are calculated based on the weight of your items and the shipping address.
- International Shipping: We offer worldwide shipping to most countries. Shipping charges for international orders are calculated based on the destination and package weight. Please note that depending on the regulations in your country, duties and taxes may be charged and are the responsibility of the recipient. Most of our products include taxes, which can be found in the description of each product.
Shipping Times
- Domestic Orders (within the United States): Most orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days to arrive, depending on your location. Please note that delivery times may vary due to factors such as weather conditions and holidays.
- International Orders: International orders are processed within 1-2 business days. Delivery times vary depending on the destination and may take 7-21 business days. Customs processing may also affect delivery times.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier website.
Shipping Restrictions
- PO Boxes and APO/FPO Addresses: We can deliver to PO Boxes and APO/FPO addresses. However, please note that delivery times to these addresses may be longer.
- Remote Areas: Some remote areas may experience longer delivery times or may not be eligible for certain shipping options. We will notify you if you experience any issues with delivery.
Delivery Issues
If you experience any issues with delivery, such as damaged items or lost packages, please contact our Customer Service team as soon as possible. We will work with you to resolve any issues and ensure your satisfaction.
About Returns
After the order is shipped and signed for normally, if there is no quality problem with the product, we cannot return it for you. Please understand.
If the order is not shipped, if you need to cancel the order, a 30% handling fee will be charged, which is charged by the payment software.
If the product is delivered normally and there is no quality problem, but you still need to return it, you need to pay the relevant shipping costs and tariffs, and the product must be intact.
Contact Us
If you have any questions or concerns related to shipping, please contact our customer service team at soaringskystore@protonmail.com.
Our team is always here to help you and provide any information you may need.
Thank you for shopping with us! We appreciate your patronage and are committed to providing you with a seamless shopping experience.