Politique de remboursement

⏰ Return Window: You have 3 days after receiving your item to request a return.

✅ Return Eligibility

Condition Eligible for Return?
Non-human-induced physical structural damage (broken screen, damaged buttons, fractured circuit board) ✅ Yes
Software bugs / firmware issues ❌ No — resolved via firmware upgrade or tech support
Human-induced damage (liquid ingress, dropping, unauthorized disassembly) ❌ No
Dissatisfaction with product (no quality issue) ⚠️ Yes — with conditions (see below)

💰 Return Shipping Costs

Return Reason Who Pays Shipping? Handling Fee
Non-human-induced quality defect ✅ SoarSky covers None
Dissatisfaction (no quality issue) Customer pays 20% deducted from refund

📋 How to Return

Step Action
1 Contact us at soaringskystore@protonmail.com within 3 days of delivery
2 Provide at least 3 photos clearly showing the damaged area
3 We review your request within 2 business days and send return instructions
4 Pack item in original packaging with all labels intact and ship back
5 Refund processed within 10 business days after we receive and inspect the item
⚠️ Important: Do NOT send items back without first requesting a return — unrequested returns will not be accepted. The sender is responsible for any damage or loss during return transit.

🚫 Non-Returnable Items

Category
Sale items & gift cards
Custom / personalized products
Hazardous materials, flammable liquids or gases
Perishable goods

🔄 Exchanges

Due to the unique nature of RC products, we do not offer exchange services.

❌ Order Cancellation Policy

No. Order Status Processing Fee Shipping Cost
1 Order placed, not yet shipped from our warehouse 10% of order amount
Generated by payment gateway 		N/A
2 Order shipped from warehouse, not yet boarded flight 12% of order amount
Covers payment gateway fee + outbound shipping already paid 		N/A
3 Order shipped and already in transit (boarded flight to destination) 20% of order amount
Included — no additional payment gateway fee charged separately 		Customer bears return shipping cost
📌 Note: Case ③ is handled under our Return & Refund Policy. The customer must receive the item first, then contact us within 3 days to initiate the return process.
⚠️ Important: All cancellation requests must be submitted via email to soaringskystore@protonmail.com. We will confirm the result within 2 business days.

📬 Contact Us